SmartPRO Roofing – Privacy Policy
Effective Date: 06/16/2025
1. Introduction
SmartPRO Roofing (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use the SmartQuote system.
2. Information We Collect
We may collect the following types of personal information:
- Name, address, and property details
- Email address and phone number
- Quote preferences and project selections
- Browser/device information and usage data
- Financing preferences or application information
- Payment and billing information
3. How We Use Your Information
We may use your personal information to:
- Provide and improve the SmartQuote experience
- Process your roofing project requests and quotes
- Communicate with you about your project and our services
- Provide customer support and respond to inquiries
- Analyze usage patterns to enhance website performance
- Prequalify you for financing options based on submitted information
- Send promotional or educational materials (subject to opt-out rights)
- Comply with legal obligations and protect our rights
4. Financing Prequalification
By using SmartQuote, you agree that we may:
- Use your submitted data to assess potential financing options
- Share limited information with financing partners for qualification purposes
- Match you with relevant payment solution offers
- No credit check will be performed without your express consent
5. Information Sharing
We do not sell your personal information. We may share it with:
- Service providers who assist with operations (hosting, analytics, customer service)
- Financing partners for payment solution offerings
- Legal authorities if required by law or to protect our rights
- Business partners for joint marketing (with your consent)
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance your browsing experience
- Remember your preferences and selections
- Understand usage patterns and improve our services
- Enable essential website functionality
- Support analytics and marketing efforts
Types of cookies we use:
- Essential cookies for website functionality
- Performance cookies for analytics (e.g., Google Analytics)
- Preference cookies to remember your selections
- Marketing cookies for advertising and retargeting
You can control cookie preferences through your browser settings. Disabling cookies may limit website functionality.
7. Data Security
We use industry-standard technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Limited access to personal information on need-to-know basis
- Secure payment processing through PCI-compliant providers
However, no system can guarantee complete security, and we cannot ensure absolute protection.
8. Your Rights and Choices
Depending on your location, you may have the right to:
- Access your personal information we have collected
- Correct inaccurate or incomplete information
- Delete your personal information (subject to legal requirements)
- Opt out of marketing communications
- Request information about third parties we share data with
- Withdraw consent where processing is based on consent
To exercise these rights, contact us using the information below.
9. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Provide ongoing services you have requested
10. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.
11. State Privacy Rights
California Residents (CCPA/CPRA)
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale/sharing of personal information
- Right to non-discrimination for exercising privacy rights
Other State Residents We comply with applicable state privacy laws. Contact us for information about your specific rights.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted with a revised effective date. Your continued use constitutes acceptance of updated terms.
13. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights:
4684 Lake Industrial Blvd.
Tavares, FL 32778
+1 (352) 289-8816
hello@smartproroofing.com